Terms and Conditions of Trading:
- By booking our services you accept our terms and conditions of trading.
- That You agree to give 2 weeks notice of termination of our services.
- We do require 3 days notice for cancellation of a clean.
- Our minimum contract is 3 cleans (excluding “One Off” cleans). However, if you terminate our services after only one clean you agree to pay the “One Off” clean price.
- If your requirements change, eg. adding additional windows to the property or changing the cleaning frequency, a new quote may be required.
- If we have arrived to work at the property then we cannot accept a cancellation, unless work is being carried out at the property, whereon 50% is payable as we have not had 3 days notice.
- We will endeavor to clean all windows, but if we deem any window to be inaccessible, these will be left.
- We must have access to the rear of the property, eg. all gates must be unlocked unless other methods of entry have been agreed. If you would like us to contact you the night before we will, but 25% will be charged if we then cannot gain access to any part of the property.
- Safety is of paramount importance to us,and we do request that small children and pets be enclosed in the safety of the house for the duration of the clean.
- We always work within the current Health & Safety legislation, but if we do deem any conditions unfit or hazardous then work will not continue until conditions are improved.
- If you are not satisfied with our service or cleaning results please contact us within 48 hours from the clean date. We will return, inspect and if needed rectify the issue free of charge. If any complaint is proven not to be as a result of our service we reserve the right to charge a call out fee. We do not accept responsibility for any complaints that are made after 48 hours from the date of the initial clean.
- Insurance – we are covered for public liability.
- If an inside clean is required, all window sills must be cleared, any valued items removed from the area and awkward curtains removed before cleaning commences. We can not be held responsible for any damage caused by failure to do so.
- We reserve the right to change our Terms & Conditions without notice.